Our headsets123.com expert Mario walks you through the setup and features of our 3003 (DA-202) telephone dial pad.
Home Agent Headset Telephones
Home Agent Headset Telephone Systems: FREQUENTLY ASKED QUESTIONS
Do I need a telephone to use with your home agent headset telephones?
These are Complete Headset Telephones. You do not need a telephone to use our products as they ARE single line telephones designed specifically for home office use. All you need is a working telephone line.
- These complete headset telephone units are specifically made for work at home customer service agents.
- All units are complete telephones with push button dial pads and the headset of your choice.
- Our complete headset telephones contain everything you need right out of the box to make and take calls!
Which Headset Telephone Series should I choose? The Eco, Pro, Air or Flex?
The
Eco Series headsets are an entry level, budget friendly choice designed for consumer level, light use. The cord of the headset is hard wired terminating in an RJ modular jack designed to plug directly into either our DA202 or DA207 telephone dial pad. There is no option to add a USB cord to these units, which is something many companies require for training purposes. The Eco Series headsets come with a 1 year warranty. Home workers seeking a headset telephone for occasional use will find the Eco Series a fine, economical option.
The Pro Series, Air Series and Flex Series headset telephones are call center grade, designed for heavy duty use. The headset cord of these units contain a Quick Disconnect feature, allowing the user to easily detach from the telephone unit without removing the headset from wear. The Quick Disconnect feature also allows for the option to swap the bottom portion of the headset cord with a USB cord for training purposes, which is often a requirement of many companies who employ work at home agents. All of these headset styles are designed to work with our DA202 and DA207 telephone dial pad units. The real difference between these headset styles is individual preference – type of ear cushion, weight of headset, budget, look…. Functionality is the same on all of these headsets. They are all fantastic choices for serious work at home agents who plan to use the headset for high call volume.Eco Series = budget friendly, light use. Consumer Grade (1 year warranty headset/3 year warranty dial pad)
Pro Series = popular choice, very durable, heavy use. Professional Grade (2 year warranty headset/3 year warranty dial pad)
Air Series = extremely light weight and comfortable. Professional Grade
Flex Series = top of the line, stylish, lightweight, larger ear cushions available. Professional Grade
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Eco Series headsets are an entry level, budget friendly choice designed for consumer level, light use. The cord of the headset is hard wired terminating in an RJ modular jack designed to plug directly into either our DA202 or DA207 telephone dial pad. There is no option to add a USB cord to these units, which is something many companies require for training purposes. The Eco Series headsets come with a 1 year warranty. Home workers seeking a headset telephone for occasional use will find the Eco Series a fine, economical option.
The Pro Series, Air Series and Flex Series headset telephones are call center grade, designed for heavy duty use. The headset cord of these units contain a Quick Disconnect feature, allowing the user to easily detach from the telephone unit without removing the headset from wear. The Quick Disconnect feature also allows for the option to swap the bottom portion of the headset cord with a USB cord for training purposes, which is often a requirement of many companies who employ work at home agents. All of these headset styles are designed to work with our DA202 and DA207 telephone dial pad units. The real difference between these headset styles is individual preference – type of ear cushion, weight of headset, budget, look…. Functionality is the same on all of these headsets. They are all fantastic choices for serious work at home agents who plan to use the headset for high call volume.Eco Series = budget friendly, light use. Consumer Grade (1 year warranty headset/3 year warranty dial pad)
Pro Series = popular choice, very durable, heavy use. Professional Grade (2 year warranty headset/3 year warranty dial pad)
Air Series = extremely light weight and comfortable. Professional Grade
Flex Series = top of the line, stylish, lightweight, larger ear cushions available. Professional Grade
RETURN TO TOPWhich Telephone Dial Pad should I choose? What is the difference between the DA202 and the DA207?
The
DA202 Telephone Dial Pad is a standard, single line telephone unit designed to work with any of our headsets. It plugs directly into your standard telephone wall jack, just like any regular telephone.
The DA207 Telephone Dial Pad is just like the DA202 except that it features a computer style key pad and an extra headset port for training purposes.
Both the DA202 and the DA207 feature:
DA202 Telephone Dial Pad is a standard, single line telephone unit designed to work with any of our headsets. It plugs directly into your standard telephone wall jack, just like any regular telephone.
The DA207 Telephone Dial Pad is just like the DA202 except that it features a computer style key pad and an extra headset port for training purposes.
Both the DA202 and the DA207 feature:
- Receiving volume control
- Transmission volume control
- Tone controller to quality low and high sound
- Mute switch for temporary call suspension
- Last number redial
- Flash
- Repeat dial
- Simultaneous call selection
- Extension jack to the other phone and modem
- Recording jack for external recorder
- LED light in use
- Mute switch (LED light) for agent or supervisor
The DA207 has the following additional features:
- Two headset jacks for agent and supervisor
- Computer keyboard style buttons
Do your headset telephones have a mute button?
Yes! All of our headset telephone units feature a mute button.
I need a USB headset for training. Do you sell USB headsets?
These companies generally require a USB headset for training purposes:
Alpine Access
Arise Virtual SolutionsThe Pro Series, Air Series and Flex Series headset telephones come equipped with a Quick Disconnect feature allowing you to change out the bottom cord of the headset for the optional USB cord. You do not need a separate USB headset! Simply choose the option to add a USB cord to any of these units. * Our Eco Series headset telephone units do NOT have the quick disconnect feature and cannot convert to a USB headset.
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How do I connect your headset telephone to the wall? Do I need a special plug/outlet?
These headset telephones plug directly into your regular home telephone jack, no special plug or adapter is needed.RETURN TO TOP
Alpine Access
Arise Virtual SolutionsThe Pro Series, Air Series and Flex Series headset telephones come equipped with a Quick Disconnect feature allowing you to change out the bottom cord of the headset for the optional USB cord. You do not need a separate USB headset! Simply choose the option to add a USB cord to any of these units. * Our Eco Series headset telephone units do NOT have the quick disconnect feature and cannot convert to a USB headset.
RETURN TO TOPHow do I connect your headset telephone to the wall? Do I need a special plug/outlet?
These headset telephones plug directly into your regular home telephone jack, no special plug or adapter is needed.RETURN TO TOPDo you sell just headsets without a dial pad unit?
We do sell headsets without the telephone dial pad units however, our headset telephone units are designed to work perfectly together and provide everything you need, right out of the box, to make and take calls. If you would like to order just a headset to work with your existing telephone, we cannot guarantee compatability.
Why shouldn’t I use a wireless headset telephones?
A wireless phone uses battery power and the phone base uses a power supply that is powered with electricity. If you lose power your call WILL be lost. Our dial pads do not require any electrical power at all. Providing that you’re using a regular local phone service provider and not an internet company you will NOT lose your call. If you’re using an internet provider for and their voice service goes down you will lose your call.
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